Privacy Policy

Privacy Policy

for Text Messaging and E-mail Communications

Effective Date: As of February 19th, 2025

1. Introduction We at Pandox LLC, value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your information when you communicate with us via text message through our business phone number as well as any messages through E-mail.

By engaging with us through text messaging (SMS) or E-mail, you agree to the practices outlined in this Privacy Policy.

2. Information We Collect When you communicate with us via text message, we may collect the following types of information:

• Phone Number: The phone number from which you are texting.

• Message Content: Any information you provide in your text message.

• Usage Data: Information about the date and time of your message, as well as any responses or interactions with our business.

• Communication Content: Any information included in your text messages or emails, such as your inquiries, feedback, or other details you share.

• Other Personal Information: Any additional details you provide, such as your name, business details, or address, in the course of communication.

3. How We Use Your Information We use the information collected from text messages and E-mail for the following purposes:

• To Respond to Inquiries: To answer any questions, comments, or inquiries you send us via text or email.

• To Provide Customer Support: To assist you with any issues related to our products or services, process your requests, or provide support.

• To Send Information: To send you information related to your requests, services, or products, including updates, order confirmations, and support messages.

• Transaction and Service Notifications: To send notifications related to purchases, billing, or other transactions.

4. Data Security We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Data Sharing and Disclosure We at Pandox LLC, do not transfer your personal data to external organizations without your consent, except as required by law or as necessary to provide our services. We value your privacy and do not sell, rent, or share your phone number or other personal information with third parties except in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist us in running our business, such as email and text follow up campaign platforms, customer support software, or analytics providers. These providers are obligated to use your information only for the purposes we have specified.

• Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal process, or to protect our rights, property, or safety.

• With Your Consent: We may share your information with third parties when you have given us explicit consent to do so. We do not share your mobile information with third parties for marketing purposes without your explicit consent.

6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

7. Third-Party Links Our communications may contain links to third-party websites, services, or offers. This Privacy Policy does not apply to these third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you interact with.

8. Inquiries to Pandox LLC and How We Use SMS, Verbal and Email Communications  We will use SMS messaging, Verbal communications and email communications to connect with you. The messages will provide status updates and support to individuals whose lenders have caused them distress, as well as inquiries into how we can best assist you. This will be done through normal text conversations.

We at Pandox LLC will focus on offering assistance and information to help you navigate your current situations. You can opt-in to receive text messages from us through various methods. You can agree to the conversation and messaging on our website, complete online forms at https://www.pandoxpreforeclosure.com/contact, or opt-in via SMS by texting “YES” or "SUBSCRIBE" to our number (385) 567-1820. You will then be informed through a text message that "Message and data rates may apply," "Message frequency may vary," and you can "text HELP for support or more information and STOP to unsubscribe at any time." The types of messages sent will include conversational messages and status updates. Pandox may also attempt initial reach-out through text. This message will include a text message that asks for your permission to continue text communications with a “YES” and then states, "Message and data rates may apply," "Message frequency may vary," and you can "text HELP for support or more information and STOP to unsubscribe at any time." The types of messages sent will include conversational messages and status updates. Additionally, Pandox can collect an opt-in verbally from you, either in person at our physical location or over a phone call. When you are registered for the first time, you will be asked to provide your phone number, and staff is trained to ask if you would like to opt in to SMS-based notifications. You will be verbally informed that "Message and data rates may apply," "Message frequency may vary," and you can "text HELP for support or more information and STOP to unsubscribe at any time." The types of messages sent will include conversational messages and status updates. On average, you can expect to receive daily or weekly messages regarding your situation until a solution is completed or you no longer want to work with us.

9. Opting Out of Text Messages and/or E-mails You may receive messages daily or weekly from Pandox LLC. If you no longer wish to receive these text messages or E-mails from us, you can opt out at any time by replying with the word “STOP” or “UNSUBSCRIBE” to any text message you receive from us or email received from us. (Message and data rates may apply.) After opting out, you will no longer receive messages from us, but we may still contact you for customer service or transactional purposes related to your interactions with our business.

If at any time any of the aforementioned terms and conditions need to be repeated or clarified, you may text or email, “HELP” for assistance. (Message and data rates may apply.)

10. Your Rights Depending on your location, you may have certain rights regarding your personal data, including:

• Opt-Out of Communications: If you no longer wish to receive emails or text messages from us, you can opt-out by replying with “STOP” to any text messages or email received from us.

• Access or Correct Your Information: You can request access to the personal information we have collected about you, or request that we update or correct any inaccuracies.

• Request Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain the information for legal or operational reasons).

To exercise your rights, please contact us using the information provided below.

11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with new legal requirements. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this policy periodically for any updates.

12. Contact Us If you have any questions about this Privacy Policy or our practices, please contact us at:

Pandox LLC
1145 S 800 E Suite 110
Orem, UT 84097
Outreach@pandoxmarketing.com
+1 (385) 567-1820